5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of continuing quality control processes.
Safety guard companies are unlike any vendor that a property manager usually hires. If you hire a painter, you can see whether or not they are doing their jobs by looking at the walls. But when you hire a security guard company, how often can you determine if the protector company is doing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your defenses. In most instances they probably are, but it is important to employ a method of verification and quality control to make sure that problems connected with the deficiency of doing these jobs don’t begin to happen.
In this guide we will discuss five (5) simple actions to enhancing your safety guard service and attaining what you picture as your ideal keyholding company london.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is among those states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that’s being supplied by your security company and ask yourself does it seem adequate.
It is also the security guard firm performing history and drug screenings on all your guards until they send them to your property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent way to display if the protector is a fantastic match for your property is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This first conversation will tell you a lot on what to expect from that guard and it provides you an opportunity to request another guard if you feel that it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in several circumstances the shield’s orientation to his delegated land isn’t as complete. We call the orientation to the delegated land”Website Specific Training”. Find out what your site specific training looks like:
• Can it happen at your property?
• How long is each new officer educated?
• How long does the security firm double bank? (Double banks is the process of having a seasoned guard working in the exact same time as the new guard.)
Determine the answer to every one of these questions and be certain that they match what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and your site special training to get an understanding of what goes on preparing a guard to work in your property.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of good security guard service. When security companies provide poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the protector to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel that their job isn’t significant and they begin to see themselves as not as a part of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the 2 methods of distant oversight that prove most successful are: Officer Check-Ins
In case your guards must produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re in your property. These monitoring systems permit the security guard company to monitor the log and time the action of the guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly get an understanding of if the protector is making rounds. The property manager also needs to be provided with an updated version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in regularly with the safety guard company provides a way of earning certain that each guard is secure and alert. By having guards check-in regularly together with the safety guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your safety as you aren’t there. During these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a licensed security consultant as part of your continuing security program. Bear in mind, when choosing a security consultant be confident that the consultant isn’t really a security guard company. If so, your audit is guaranteed to turn up problems with your existing security guard company.